How do I pay my account
All payments are via our Debit Success direct debit system. Payments are automated and will be debited fortnightly. Direct debit details are completed as part of the enrolment process.
How do I change my direct debit details once set up?
Direct debit details need to be updated by the Primary carer (listed in Xplor -the parent/carer that CCS is linked to).
In the Xplor home app;
- Select the Account tab on the bottom right hand side of the screen
- Click Finance
- Choose Change Direct Debit
- Follow the prompts to update your payment details
In the Xplor Home web page;
- Log into myxplor.com and select Finance
- Click the Auto Debit Setup tab
- Read through the T&C’s and click agree
- Enter payment details and click Add Details
How do I read my statement?
Your statement will be issued to you on a fortnightly basis and will provide you with the information on the sessions booked, CCS credits, CCS estimates and the amount that will be taken by direct debit. Click here to see an example statement.